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| Broadband complaints. |
Ofcom released their 7th quarterly report today showing the number of complaints the regulator received about each service provider for a number of industries from Phone and broadband to television services! In some cases you may be surprised, but if you live in the UK the results were mainly what we expected to see!
There was a surprising change in the broadband category as TalkTalk was finally knocked off the top spot by Orange who saw their complaints double to 0.5 in every 1000 customers. TalkTalk don't have too much to be proud of though as Ofcom told them their complaints remained "well above the industry average" and they secured the title of "Most complained about landline provider" category. Sky, on the other hand, did best with a mere 0.09 per 1,000 customers.
In the mobile stakes T-Mobile were voted worst for pay monthly with 0.17 per 1.000 customers and ironically Ofcom says the problem was in part down to the complaints handling procedure. 3UK, Orange and Vodafone also received higher than average volumes of complaints, while O2 was considered the best in numbers of complaints, by quite a large margin! On the whole though mobile networks did relatively well!
There was a surprising change in the broadband category as TalkTalk was finally knocked off the top spot by Orange who saw their complaints double to 0.5 in every 1000 customers. TalkTalk don't have too much to be proud of though as Ofcom told them their complaints remained "well above the industry average" and they secured the title of "Most complained about landline provider" category. Sky, on the other hand, did best with a mere 0.09 per 1,000 customers.
In the mobile stakes T-Mobile were voted worst for pay monthly with 0.17 per 1.000 customers and ironically Ofcom says the problem was in part down to the complaints handling procedure. 3UK, Orange and Vodafone also received higher than average volumes of complaints, while O2 was considered the best in numbers of complaints, by quite a large margin! On the whole though mobile networks did relatively well!
In the paid TV services category, BT Vision came off worst yet again, based on numbers of complaints. Despite a slight drop they still gained a title for complaints that were "six times greater than the industry average". Virgin Media attracted above industry average complaints at 0.06 complaints per 1,000 customers and Sky excelled again with the lowest number of complaints – 0.02 per 1,000 customers. So Sky came off best, it seems there is a positive little trend with Sky!
Ofcom Via Wired.
